Service & Support
Selling the machine is the start. Installation, training, spare parts and retrofits decide whether the line still runs in five years. These four are contract items, not brochure items.
Response times
What we commit to when something stops
2 h
First technical reply
Within working hours, an engineer gives a first diagnosis in 2 hours — not a sales reply.
48 h
Spare parts dispatch
Belts, blades, heaters and vacuum cups are stocked and dispatched within 48 hours by air or courier.
7 d
Engineer on site
For turnkey projects or issues that cannot be solved remotely, an engineer arrives within 7 days, subject to visa and flights.
Spare parts
Stock two years of spares now — cheaper than chasing them after a stop
Send the model and serial number and we will return a parts list, drawings and a recommended stock level.